HR consultants for small businesses in london, surrey & UK
Welcome to Creative HR Services
Practical HR support for small businesses across London, Surrey and the UK.
We're an experienced HR consultancy, trusted by 30+ small businesses across London and Surrey, including many in the creative and tech sectors.
No in-house HR team? That's where we come in.
Think of us as your outsourced HR team. Whether you're managing an underperforming employee, dealing with a grievance or preparing for a difficult conversation, we're here.
Our Team
Creative HR Services was founded by Jackie Thompson, Chartered MCIPD, with over 30 years' HR experience supporting small businesses.
Together with Erica and Elena, our team has 58+ years' combined HR experience helping small businesses across a wide range of industries.
Most of our clients say we feel like part of their team, not an external HR Consultancy.
Why Choose Us
Most small businesses only call an HR Consultancy when something has already gone wrong. By then it's stressful, time-consuming and often expensive.
We take a different approach. Our cost-effective HR solutions help small businesses stay compliant with employment law, manage people confidently and prevent HR problems before they arise.
Whether you're looking for compliant HR policies through our Creative HR Compliance Club, ongoing HR advice from a dedicated HR Consultant with HR Foundations, or a complete outsourced HR service with HR Complete, we have a solution to suit your business.
The Employment Rights Act 2025 is already here, the first changes took effect in April 2026, with more landing in October 2026 and further changes in 2027. Having compliant policies, employment contracts, and HR processes in place, with expert HR advice, is essential for protecting your business and reducing the risk of employment tribunal claims.
Flexible Outsourced HR Support
Every business is different, so we offer flexible outsourced HR support to suit your business and budget.
Creative HR Compliance Club
Affordable ongoing HR compliance with up-to-date HR policies, employment law updates, and policy updates whenever legislation changes.
HR Retainers
Proactive, ongoing HR support with a dedicated HR consultant to help you manage your people, reduce risk, and stay compliant.
Pay-as-you-go
Expert HR advice for one-off employee issues, disciplinaries, grievances, workplace challenges or HR projects.
Bank of hours
Perfect for businesses that need ad-hoc HR support. Purchase a bank of hours to use over a 12-month period.
HR Consultants for small businesses in London, Surrey & UK
MEET OUR TEAM
Jackie Thompson
Jackie Thompson
Jackie Thompson
Founder and HR Consultant:
Jackie is a Chartered Member of the CIPD with 30 years’ experience supporting small businesses. She set up Creative HR to help businesses move from reactive to proactive HR, saving them time, money, and stress.
Erica Shanley
Jackie Thompson
Jackie Thompson
HR Consultant:
With 16 years' experience in HR and a Master’s in Human Resource Development, Erica’s down-to-earth style helps our clients take the stress out of people management and bring out the best in their teams.
Elena Suhova
Jackie Thompson
Elena Suhova
HR Consultant:
With over 12 years’ HR experience and CIPD qualification, Elena brings specialist expertise in HR compliance, employee relations, people systems and operations and manager capability.