Welcome to Creative HR Services
We are not your typical HR consultancy!
We're a small, experienced HR consultancy trusted by 30+ SMEs across London and Surrey, many of them in the creative and tech sectors.
No in-house HR team? That's where we come in. Think of us as your outsourced HR partner on speed dial, whether it's a tricky employee situation, a contract that needs updating, or advice on how to handle a difficult conversation.
Meet the Team
Creative HR Services was founded by Jackie Thompson, Chartered MCIPD with over 25 years of HR experience.
Jackie works alongside Steph, Kate and Erica, together, that's 80+ years of combined HR experience across a wide range of industries. Most of our clients say we feel like part of their team, not an external HR Consultant.
Why Choose Us as Your HR Consultant
Most small businesses only call an HR Consultant when something's already gone wrong. By then it's stressful, time-consuming and often expensive.
We take a different approach. We've built a range of cost-effective HR solutions you won't find elsewhere, designed specifically for small businesses that want to get ahead of problems, not just react to them.
From our HR Compliance Club to ready-made manager training packs, everything we offer is practical, affordable and built to give small businesses access to the kind of outsourced HR support that's usually reserved for bigger companies.
With the Employment Rights Act changes on the horizon, this matters more than ever. The risk of employment tribunal claims is set to increase, and having clear HR processes, policies and documentation in place is no longer optional for any business.
Flexible Outsourced HR Support
Every business is different, so we keep things flexible:
Pay-as-you-go HR advice — for when an employment law question or people issue comes up
Bank of hours — regular HR support without a big commitment.
Ongoing HR retainers for your full HR infrastructure.
All the experience of a senior HR team, without the cost of employing a full-time HR manager.
Let's Talk
In creative businesses, your people are your biggest cost and your greatest asset. Making the most of both starts with having the right HR support in place.
Get in touch - no hard sell (I promise!), just an honest conversation about what your business actually needs.
Steph Underwood
Steph Underwood
Steph Underwood
HR Support Executive: Steph provides seamless HR support with her experience in recruitment, handbooks and policies, HR systems, and admin.
Kate Marchant
Steph Underwood
Steph Underwood
HR Consultant: Bringing 30 years of experience in HR and as a qualified Mediator, Kate offers a wealth of expertise to support our clients effectively.
Erica Shanley
Steph Underwood
Erica Shanley
HR Consultant: With 16 years experience in HR and a Master’s in Human Resource Development, Erica’s down-to-earth style helps our clients take the stress out of people management and bring out the best in their teams.