Welcome to Creative HR Services

Practical HR Support for small and growing Businesses.

Creative HR Services provides practical HR support to businesses that don’t have an in-house HR team. We help business owners manage people issues, stay compliant with employment law, and put the right HR systems in place as their teams grow.

A bit about me

Hi, I’m Jackie Thompson, Founder of Creative HR Services.

I’ve worked in HR for over 25 years and I’m a Chartered Member of the CIPD. During that time I’ve supported organisations across many different industries, but small and growing businesses have always been my main focus.

I lead a small team of experienced HR professionals – Steph, Kate and Erica – and between us we bring over 80 years of HR experience.

We work closely with our clients and build long-term relationships. Many of the businesses we support don’t have an in-house HR team, so we become a trusted part of their business, helping them manage people issues and put the right HR systems in place as they grow.

Our Approach is Proactive, Not Reactive

Many businesses only look for HR support when something has already gone wrong.

By that point situations can be stressful, time-consuming and sometimes expensive.

Our approach is different.

We focus on helping businesses put the right HR foundations in place early so managers feel confident, employees understand expectations and problems are far less likely to escalate.

This has become even more important with the Employment Rights Act changes coming over the next few years, which will increase the importance of having clear HR processes, policies and documentation in place.

How we help businesses

Creative HR supports businesses in several key areas:

• Employment contracts and HR policies

• Practical support with employee relations issues

• Recruitment systems to streamline hiring

• Manager training to build confidence and capability

• Performance management processes

• Ongoing HR advice when challenges arise

Our aim is to give businesses the tools, systems and support they need to manage their teams confidently as they grow.

Why businesses choose Creative HR

Clear, straightforward advice

We keep things simple. No HR jargon or corporate language – just practical advice that helps you understand what needs to be done and how to do it.

Hands-on support

We don’t just give advice and leave you to deal with the situation yourself. From drafting letters and documentation to supporting meetings and difficult conversations, we work alongside you to make things easier.

A dedicated HR partner

You won’t have to explain your business to a different person every time you call. We get to know your business properly and work as an extension of your team.

Specialists in supporting small businesses

Small businesses have always been our focus. We understand the challenges of managing people without an in-house HR department, which is why our services and systems are designed specifically for growing businesses.

More than just HR advice

Many HR consultants are only brought in when a problem arises.

While we support businesses through those situations, we also help them build the HR infrastructure needed to manage their teams effectively.

This includes:

• Clear employment contracts and policies

• Performance management systems

• Recruitment processes and hiring systems

• Manager training and development

• Practical HR support when issues arise

Putting these foundations in place helps prevent problems before they escalate and gives business owners more confidence when managing their teams.

Flexible ways to work with us

Every business is different, which is why we offer several flexible ways to access HR support.

These include:

• Pay-as-you-go HR advice

• Bank of hours support

• Employment Rights Act Ready Retainers, which provide ongoing HR support along with the systems and resources businesses need to manage people effectively.

Our aim is to make HR support accessible and practical for small businesses, without the cost of employing an in-house HR team.

Let’s Talk

Your team is one of the most important parts of your business, and having the right HR support in place can make a huge difference.

If you’d like to talk about how Creative HR could support your business, feel free to get in touch for an initial conversation.

We’re always happy to discuss your situation and explain the options available.